Shipping policy

Shipping Policy

Last updated: August 30, 2026

Order Processing

Orders are normally processed within [1–3 business days], excluding weekends and public holidays.

High-demand periods, promotions, weather conditions, payment verification or inventory issues may cause delays.

Receiving an order confirmation does not mean the order has shipped. You will receive a separate shipping confirmation when tracking information becomes available.

Estimated Delivery:

United States standard Free shipping: [3–5 business days]

These are estimates and are not guaranteed. Delivery times may be affected by carrier delays, customs inspections, weather, holidays or events outside our reasonable control.

Shipping Charges

Shipping charges are calculated and displayed at checkout unless a free-shipping promotion applies.

Promotional shipping offers may have minimum-order requirements, location restrictions or other conditions.

Tracking Information

When available, tracking information will be sent to the email address or phone number entered during checkout.

Tracking may take 24–72 hours to update after the carrier receives the shipment.

Customers using the Shop app may also be able to view eligible order and delivery updates through their Shop account. The Shop app provides order tracking and customer-support tools, but Sellgrin remains responsible for fulfilling and supporting orders purchased from our store.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you notice an error. We cannot guarantee address changes after an order has entered processing or been shipped.

Additional shipping charges may apply when an order is returned because of:

  • An incomplete or incorrect address
  • An unavailable recipient
  • Refusal of delivery
  • Failure to collect the package
  • An address change requested after shipment

International Orders

International customers are responsible for any applicable import duties, taxes, customs charges, brokerage fees or local handling charges unless checkout clearly states otherwise.

Customs authorities may delay, inspect or refuse a shipment. Sellgrin does not control customs processing times.

Customers are responsible for confirming that purchased products may legally be imported into their destination country.

Fragrance Shipping Restrictions

Some fragrance products may be classified as restricted or hazardous for air transportation because they contain alcohol.

As a result:

  • Certain fragrance products may only qualify for ground shipping
  • Expedited or international shipping may be unavailable
  • Some locations may not be serviceable
  • Orders may be cancelled and refunded if a carrier cannot legally transport the product

Split Shipments

Products from the same order may arrive in separate packages. Separate tracking numbers may be provided.

Lost Packages

Contact us if tracking has not updated for an unusually long period or the package appears lost.

We may ask the carrier to investigate. A replacement or refund will only be offered after reviewing the order, tracking records and carrier investigation.

Delivered but Not Received

When tracking shows “delivered,” first:

  • Check your mailbox, entrance and safe delivery locations
  • Ask household members or neighbours
  • Confirm the shipping address
  • Contact the shipping carrier

Report the issue to us within 7 days after the recorded delivery date.

Contact

Email: sellgrinco@gmail.com
Phone: (331)-701-8072